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emotional bond with customers

Can you use your website to create an emotional bond with customers?

As it happens, you can! Although a website may not seem like a perfect place to build a bond with your customers (social media should be better, right?), there are at least several ways to build a deeper relationship with your users through this channel. Let’s have a look at them.

For starters, you should opt for storytelling. It’s a powerful technique that lets you show what’s behind the logo and the name. Storytelling explains why you do what you do and what your values are. This way, you win your customers’ trust and engagement.

Secondly, you should use your website to showcase your authenticity. You can do that through user-generated content (e.g., reviews), case studies, testimonials, client lists, and a well-thought-out “about us” page. Show people visiting your website that you are a reliable and transparent business partner. Again, this will win you their trust.

There are three more ways to develop an emotional bond with your customers. Discover all of them here.

aneta.zeglen@ipresso.com

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