Are your campaigns ineffective? Users are reading messages too late and missing out on promotional shopping opportunities? Communication with the customer should take place through multiple channels, and preferably interconnected. An omnichannel strategy combines online and offline activities, so you take care of the recipient at every stage of the purchase path.
Omnichannel is a strategy for almost any company operating at least partially online. Implementing this approach can help you get more customers, build a consistent brand image, and cultivate good, long-term relations with your target audience. However, implementing omnichannel differs between companies. That's why we want to show you five practical examples of how you can implement this strategy in your business. Let's have a look!
More and more companies adopt an omnichannel approach to stay in constant communication with their target audiences across different channels. However, omnichannel can be time-consuming. And this is where automation steps in the game. By harnessing the power of automation in different forms of communication, personalization, and reacting to various customer processes, your company can save a lot of time and maximize its sales-slash-marketing potential.
FMCG is not the first thing that comes to mind when you think about possible marketing automation applications. However, the truth is marketing automation can help FMCG (and B2C in general) companies reach their customers more effectively and streamline marketing and sales-related activities.
